When upgrading to Sync for Windows version 3.12 or later, users utilizing customized Windows Shortcuts (right-click, create shortcut) may experience issues with broken or invalid shortcut links. Users with more than 250,000 files in the Personal Folders section of their account may experience issues with the ShareFile Sync for Windows tool. Please uninstall other applications that utilize icon overlays or adjust your registry settings appropriately. This is commonly seen when Microsoft Office Groove is installed. When other applications that utilize icon overlays are installed before ShareFile Sync, the ShareFile sync icons may not be displayed. For users on Windows 10, please see the long file path support section to enable long file path support with ShareFile Windows Sync. Please shorten the path name by renaming its folders or, in the case of Shared Folders, select the specific shared folders for synchronization instead of the root of the shared folder. Click here for more info.Ī path name that exceeds 250 characters may not be synced, due to Microsoft File Path limitations. If you cannot save an Excel file – its file path may be too long.Cannot be installed on more than one Windows user profile at a time. Cannot map a folder within the ShareFile folder.Cannot set the ShareFile folder as a network drive.Cannot be configured to a network drive.
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